What This Privacy Policy Covers

This privacy policy (“Privacy Policy”) describes how we, Φυραματοποιείον Χρυσάφης Λτδ, Nikitari, Nicosia, Cyprus, registration no. HE34961, trading under the registered business name Gold Pet Market (“Gold Pet Market”, “we”, “us”) collect and use your information in order to assist you in making informed decisions when using our website and/or services.

For the purposes of EU Regulation 2016/676 (the EU General Data Protection Regulation) (the “GDPR”), the data controller is Φυραματοποιείον Χρυσάφης Λτδ. We are committed to protecting and respecting your personal data. We will use the information we collect about you in accordance with the GDPR.

By accessing our website or using any of our services, you are accepting and consenting to the practices described in this policy.

This policy applies if you interact with us through our stores, over the phone, online, via email, or otherwise by using our website or interacting with us on social media.

What personal data we collect 

  • Information that you provide to us such as your name, address, date of birth, telephone number, email address, bank account and payment card details and any feedback you give to us, including by phone, email, post, or when you communicate with us via social media.
  • Information about the services that we provide to you (including for example, the things we have provided to you, when and where, what you paid, the way you use our products and services, and so on).
  • Your account login details for our website, including your username and chosen password.
  • Information about whether or not you want to receive marketing communications from us.
  • Information about any device you have used to access our services (such as your device’s make and model, browser, or IP address) as well as how you use our services.
  • Your contact details and details of the emails and other electronic communications you receive from us, and how you interact with them. For example, whether the communication has been opened, if you have clicked on any links within that communication and the device you used. We do this because we want to make sure that our communications are useful for you, so if you don’t open them or don’t click on any links in them, we know we need to improve our services.

Our legal basis for processing your personal information

We collect only the personal information necessary to fulfil your request and to provide the requested and/or agreed services. Where additional, optional information is sought, you will be notified of this at the point of collection.

The applicable law allows us to process personal information, as long as we have a ground under the law to do so. It also requires us to tell you what those grounds are. As a result, when we process your personal information, we will rely on one of the following processing conditions:

  • Consent: You have told us you are happy for us to process your personal information for a specific purpose(s).
  • Legitimate interests: The processing is necessary for us to conduct our business, but not where our interests are overridden by your interests or rights.
  • Performance of a contract: We must process your personal information in order to be able to provide you with one of our products or services.
  • Legal obligation: We are required to process your personal information by law.

How do we use your personal information?

We may use your information in the following ways:

  • To provide our products and services – we need to use your personal information to make our products and services available to you. 
  • To improve your shopping experience – we try to understand our customers so we can provide you with a great shopping experience, personalised offers, shopping ideas and online advertising. Understanding where and when you shop, the products and services you buy and how you use and browse our website helps us to do this.
  • For security – we use your personal information to ensure that our customers are genuine to prevent fraud and to help customers use our services appropriately.
  • Analytics and profiling – we use your personal information for statistical analysis and to help us understand more about our customers. That includes understanding the products and services you buy, how you shop across our Website and by creating profiles about you. This helps us to serve you better and to find ways to improve our services, stores, and website. These profiles help us to send you offers that are more relevant to you.
  • Contacting you – we use your personal information to contact you. This may be in relation to a service update, an issue you have raised with us, to conduct market research or to ask for your feedback.
  • Marketing and advertising – we use your personal information to provide relevant marketing communications (including by email, phone, SMS, post, or online advertising), relating to our products and services, and those of our suppliers. 

Cookies and similar technologies

We use cookies to help give you the best experience on our websites and to allow us and third parties to tailor ads you see on ours and other websites. For more information, please see our full Cookie policy 

Who might we share your personal information with? 

Our service providers – we work with different companies so that they can help us provide the products and services you require from us or we think you might be interested in. These third parties include:

  • Advertising companies, who help us place adverts online and on other media.
  • Social media providers – such as Facebook, Instagram, and Twitter.
  • Market research partners, who help us analyse customer behaviour.
  • Companies that deploy our email campaigns because they need to know your email address to carry out these services.
  • Companies that provide insights and analytics services so we can stock the right products, send the relevant marketing campaigns, and understand our business and customers better.
  • Third party vendors who help us manage and maintain our IT infrastructure.
  • Payment service providers to process your card payments.
  • Logistics and delivery providers who enable us to deliver products you order on our website.
  • Where relevant, our professional advisors, such as lawyers and consultants.
  • Companies that enable us to collect your reviews and comments, both online and offline.

If you use the services provided by another company to interact with us, such as a virtual assistant or a social media platform, please be aware that your data is also subject to the privacy policies of these companies.

Other organisations and individuals – we may share your personal information in certain scenarios. For example:

  • If we are required to by law, under any code of practice by which we are bound or where we are asked to do so by a public or regulatory authority; or
  • If we need to do so in order to exercise or protect our legal rights, users, systems and services.

Keeping you informed about our products 

We may contact you about our offers or products from time to time where we have consent or it is in our legitimate interests to do so, and we may do this through the post, by email, text message, phone, through online advertising or by any other electronic means.

We won’t send you marketing messages if you tell us not to, but if you receive a service from us we will still need to send you occasional service-related messages and may still send you surveys (you can always opt out of these via the survey email itself). If you wish to amend your marketing preferences, you can do so by logging into your online Gold Pet Market e-shop account.

Please note that it can take a little while for all marketing to stop once you either withdraw your consent or tell us you’d like to opt out of marketing. This is because some marketing may have been identified as relevant to your interests and may already be in transit, it cannot therefore be immediately stopped.

Your rights

You have a number of rights under data protection legislation which, in certain circumstances, you may be able to exercise in relation to the personal information we process about you.

These include:

  • the right to access a copy of the personal information we hold about you;
  • the right to correction of inaccurate personal information we hold about you;
  • the right to restrict our use of your personal information;
  • the right to be forgotten;
  • the right of data portability; and
  • the right to object to our use of your personal information.

Where we rely on consent as the legal basis on which we process your personal information, you may also withdraw that consent at any time.

If you are seeking to exercise any of these rights, please contact us using the details in the “Contact Us” section below. Please note that we will need to verify your identity before we can fulfil any of your rights under data protection law. This helps us to protect the personal information belonging to our customers against fraudulent requests.

Automated decision making and profiling

We use automated decision making, including profiling, in certain circumstances, such as when it is in our legitimate interests to do so, or where we have a right to do so because it is necessary for us to enter into, and perform a contract with you. We use profiling to enable us to give you the best service, including specific marketing which we believe you will be interested in.

You have the right not to be subject to a decision based solely on automated processing, including profiling, which has legal effects for you or affects you in any other significant way.

If you are seeking to exercise this right, please contact us using the details in the “Contact Us” section below.

Retention of Personal Data

We will keep your personal data for as long as we have a business relationship with you as an individual or, in respect of our dealings with a legal entity or body, for as long as you are authorized to represent same as an authorised representative, officer, registered shareholder and/or beneficial owner. After the expiry of such business relationship, we may keep your data for as long as we are obliged and/or entitled to keep such data in accordance with any law or regulation to which we are subject.

For prospective clients (or authorized representatives, officers or owners of a legal entity that are prospective clients) we shall keep your personal data for six (6) months from the date of conclusion of all communications which did not lead to cooperation or provision of services.

Security

We have implemented appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, altered, disclosed, used or accessed in an unauthorized way.

We have in place procedures to deal with any suspected personal data breach and will notify you
and any applicable regulator of a breach where we are legally required to do so.

Right to Complain

If you still feel that your personal data has not been handled appropriately according to the law, you can contact the Office of the Commissioner for Personal Data Protection, at: 1 Iasonos Street, 1082 Nicosia, P.O. Box 23378, 1682 Nicosia Tel: +357 22818456 Fax: +357 22304565, email: [email protected].

We would, however, appreciate the chance to deal with your concerns before you approach the Commissioner so, please contact us in the first instance at the contact details stated below.

Contact Us

If you would like to exercise your rights described above, have questions, complaints, reports about this Privacy Policy or security vulnerabilities please email us at [email protected].

Policy change

This privacy policy was most recently updated in December 2023. We may update this policy from time to time by publishing a new version on our website. We encourage you to check back periodically to review this Privacy Policy for any changes since your last visit.